Shift Lead New Bedford

Legendary Customer Service & Sales

• Set the standard for customer service—ensure every guest has an outstanding experience by leading with warmth, knowledge, and professionalism.

• Coach and inspire the team to engage with customers in a way that’s informative, welcoming, and tailored to individual needs.

• Educate customers on product selection, consumption methods, and compliance regulations.

• Ensure smooth transactions—troubleshoot POS issues, monitor accuracy, and keep the checkout process seamless.

• Handle customer concerns with professionalism and confidence—turn challenges into positive experiences.

• Lead by example in upselling and recommending products based on customer needs, helping drive store sales.

Leadership & Team Support

• Motivate, coach, and support the team to maintain high standards for customer service, compliance, and efficiency.

• Foster a no-drama, team-first environment—encourage collaboration, accountability, and problem-solving.

• Hold the team accountable for store performance, including sales, compliance, and overall service.

• Train and onboard new team members, ensuring they understand products, compliance, and company expectations.

• Step in wherever needed—whether it’s at the register, assisting a guest, or troubleshooting an issue, you take ownership.

Daily Store Operations

• Oversee the sales floor and ensure smooth daily operations during your shift.

• Monitor and maintain inventory levels—ensure stock is organized, properly labeled, and rotated to meet compliance standards.

• Manage cash handling procedures—verify register counts, reconcile deposits, and maintain transaction accuracy.

• Ensure store compliance—follow and enforce all company policies and state cannabis regulations.

• Assist with state tracking systems and paperwork to maintain compliance.

• Handle operational challenges proactively—whether it’s a POS issue, a customer concern, or a security matter, you take charge.

Store Appearance & Safety

• Ensure the dispensary is always clean, organized, and professional-looking.

• Maintain a safe and secure environment by enforcing company safety protocols and monitoring for risks.

• Collaborate with security personnel to ensure customer and employee safety.

What We Expect From You

• Reliability & Accountability—If you’re scheduled to lead, we expect you to show up ready to perform.

• Strong Leadership—You guide and inspire the team to work efficiently and collaboratively.

• Passion for Legendary Customer Service—You go above and beyond to make every customer experience exceptional.

• Hardworking & Hands-On Approach—You don’t just delegate; you lead by doing.

• Professionalism & Presentation—You represent CANA with pride, ensuring your team follows suit.

• Fast Thinking & Problem-Solving—You make decisions that keep the store running smoothly.

• Eagerness to Learn & Grow—Cannabis is a rapidly evolving industry, and we need leaders who adapt and improve.

• 2+ years of supervisory or leadership experience in a retail or fast-paced customer service environment.

• Cannabis experience is a plus but not required—strong leadership and problem-solving skills matter most.

• Proven ability to manage teams and create a positive, high-energy work environment.

• Strong attention to detail, compliance, and organization.

• Experience with cash handling, POS systems, and inventory management.

• Excellent communication and interpersonal skills.

• Ability to work a flexible schedule, including nights, weekends, and holidays.

After a successful probationary period, full-time employees are eligible for:

• Health, Dental, & Vision Insurance

• Retirement Plans

• Paid Time Off

• Employee Discount

240 Bridge st, Fairhaven, MA

CANA is an Equal Opportunity Employer that values diverse talent from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, sexual orientation, or veteran status. Additionally, CANA complies with all other relevant federal, state, and local laws regarding employment practices.