Perfecto's Caffe

Cashier / Order Taker / Front Counter

About Perfecto's Caffe is a family-owned Italian-inspired bakery and coffee shop, serving award-winning coffee, hand-made New York-style bagels, gourmet muffins, biscotti, and espresso specialty drinks since 1993. Our atmosphere is warm, efficient, and unpretentious — and we live by the meaning of our name: perfetto . Every cup, every bagel, every interaction. The Position The Front Counter team is the face of Perfecto's. You're the first person the morning commuter sees, the smile behind the espresso bar, and the voice that makes a regular feel like family. You'll take orders, ring up sales, handle cash and card payments, and keep the line moving fast without making anyone feel rushed. Speed and warmth — both, every shift. Key Responsibilities Greet every guest within 5 seconds of approach with a warm, genuine welcome Take orders accurately at the register, on the tablet POS, and at the drive-thru/pickup window Suggest add-ons (a fresh muffin with that latte? a bag of beans for home?) to drive average ticket Process cash, credit, gift card, and mobile payments; balance your drawer at end of shift Communicate special instructions clearly to the bar and kitchen team Restock front-of-house items: pastries in the case, cups, lids, napkins, condiments, retail coffee bags Maintain a clean, presentation-ready front counter, pastry case, and customer area at all times Handle customer concerns with patience and a solution-first mindset; escalate when needed Follow all food safety, allergen, and cash-handling protocols Pitch in where the team needs you — bussing tables, restocking, drink runner, whatever the rush demands Qualifications 16+ years old (varies by state law) Reliable, punctual, and able to work weekends, early mornings, and holidays Comfortable handling cash and operating a POS / tablet system Strong English communication; bilingual a plus Able to stand for 6–8 hours and lift up to 25 lbs Food handler's permit (or willing to obtain within 30 days of hire) Preferred: 6+ months prior experience in QSR, café, or retail customer-facing role Preferred: Familiarity with espresso menu terminology Preferred: Experience with online order pickup workflows (mobile app, third-party tablets) Additional Requirements Fast-paced retail kitchen environment. Standing, walking, reaching, and bending throughout shift. Exposure to hot equipment (espresso machines, ovens), cold (walk-in coolers), and cleaning chemicals. Mornings are loud and busy — you should enjoy that energy. Benefits Employee discount on food and retail coffee Free shift drinks Flexible scheduling Paid training Opportunity for advancement (many Shift Leaders started at the counter) Share of tip pool Compensation Pay range: $14–$17/hr + share of tip pool Job Type Part-time / Full-time, hourly Location Perfecto's Caffe — [Store Location]